Ordering and Shipping Policy
Normal order processing can take between 1-3 business days (Monday – Friday) but could take up to 7-10 business days if we are out with a class. We focus on training and classes and not selling gear. We do not keep any items in stock and many times we are in the field with a class when orders come in. Please allow at least 2-3 weeks for your items to be shipped.
Refunds or exchanges will not be given for gear or supplies once they have been processed or shipped unless items are damaged or defective from the manufacturer. An item is considered processed once Colorado Mountain Man Survival LLC have placed our order with our distributor. Gear that is faulty from the manufacturer will be replaced if possible or a refund will be given. For refunds on faulty gear, we may request that items be shipped back to us for inspection. Contact us first before shipping any item back. Items sent back without contacting us for further instructions will not be accepted and you will be responsible for shipping.
All gear will be shipped at the cheapest method available unless specified and paid for by you upon purchase. Please allow at least 2-3 weeks for your items to be shipped.
If your item arrives damaged or is not working, take a clear picture of the damaged or defective item and the packaging that it came in and contact us for further details within 4 days of the order being received.
If the shipping box is damaged, take a picture of it before opening the package or do not accept it from the shipping company. File a claim with the shipping company before contacting us and do not send back the item before contacting us. Items sent back without contacting us for further instructions will not be accepted. Gear that is damaged during shipping may be replaced after a claim is filed and processed with the shipping company.