Policies & Disclosures

Click the dropdown arrow on the right to view additional policies and disclosures.

Colorado Mountain Man Survival LLC is committed to making its website, www.thesurvivaluniversity.com, a safe and secure place for our customers to shop. Colorado Mountain Man Survival LLC takes the privacy of our customers and the security of their personal information very seriously. →

WHAT INFORMATION DOES COLORADO MOUNTAIN MAN SURVIVAL LLC GATHER?

A tracking cookie is created for each customer once they log into www.thesurvivaluniversity.com. This cookie contains a unique identifier that helps match the logged in customer with information stored in Colorado Mountain Man Survival LLC’s systems (ecommerce and ERP). This information may include name, shipping/billing address, phone number, fax number, email address, payment information, purchase history and products saved by the user within the system such as their “Shopping Cart”.

HOW COLORADO MOUNTAIN MAN SURVIVAL LLC USES YOUR PERSONAL INFORMATION

  1. To send you email alerts.
  2. To contact you about the status of or to obtain additional information about your order(s).
  3. Colorado Mountain Man Survival LLC never sells or rents your personal information to third parties but uses your personal information to operate its website(s) and deliver the services you have requested.
  4. Colorado Mountain Man Survival LLC may also use your personally identifiable information to inform you of other products or services available from us and its affiliates.

LAW ENFORCEMENT AND PROTECTION OF USERS:

We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so in order to cooperate with law enforcement investigations, comply with court orders or subpoenas, to protect our legal rights and those of our users, or when we believe it is needed for fraud protection and/or credit risk reduction.

DOES COLORADO MOUNTAIN MAN SURVIVAL LLC LINK TO OTHER SITES?

www.thesurvivaluniversity.com may contain links to other sites on the Internet. These sites are not under our control. Therefore, www.thesurvivaluniversity.com is not responsible for the privacy practices or the content of these sites.

CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION

Please contact us to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

Call: 1-719-684-4147

Send an email to:
info@thesurvivalunivesity.com

Send a letter to:
The Survival University
413 West Kiowa St.
Colorado Springs, CO 80905

Privacy Policy Changes: This policy is subject to change. Colorado Mountain Man Survival LLC will post significant changes to this Policy here and/or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it we will give you the opportunity to opt-out of having your information used or shared in that new manner.

REFUNDS AND EXCHANGES FOR GEAR PURCHASES:

Refunds or exchanges will not be given for gear or supplies once they have been shipped unless items are damaged or defective from the manufacturer. Gear that is faulty from the manufacturer or damaged during shipping will be replaced. If your item arrives damaged or is not working, take a clear picture of the damaged or defective item and the packaging that it came in and contact us for further details within 4 days of the order being received. If the shipping box is damaged, take a picture of it before opening the package or do not accept it from the shipping company. Do not send back the item before contacting us. Items sent back without contacting us for further instructions will not be accepted.

Please note that we focus on training and classes and not selling gear. We do not keep any items in stock and many times we are in the field with a class when orders come in. Please allow at least 2-3 weeks for your items to be shipped.

CANCELLATIONS, REFUNDS, TRANSFER AND VOUCHERS OF CLASSES:

Since our classes require planning, materials and spots are limited, there will be a 30% fee on any cancellations of classes. As an alternative to cancelling, you may transfer funds as a credit towards other classes for up to 2 years by emailing and asking to use the money you paid towards another scheduled event. It is not guaranteed that the original purchased class type will be available at a later date and by rescheduling you accept this risk. Funds cannot be transferred to use for guest instructor classes.

Refunds will not be given for guest instructors unless you contact us within 5 days of purchasing your ticket. Their classes are infrequent and limited, therefor you are paying to hold your spot for their classes. If you are unable to attend once you have paid, you will either have to find another person to attend in your place or you forfeit your fees. If you find another person to attend in your stead, please contact us so that we can change our class roster. Vouchers from 3rd Party sights such as Yelp cannot be used for guest instructors.

To receive a partial refund for resident instructor classes, you must contact us no later than (14) days in advance of your scheduled class.  Refunds will not be given for books, materials or gear that you purchased from us for classes.

NO last minute refunds or credits will be granted. Cancellations made within 24 hours of the scheduled class will forfeit the purchase of the class. No-Shows forfeit their entire class amount and no refund or credit will be issued unless in case of an emergency, at the discretion of Colorado Mountain Man Survival, LLC staff and proof of an emergency may be required. Failure to show up at an event or leaving early from an event you were scheduled for will not warrant a refund or credit.

On rare occasions, due to circumstances beyond our control, it may be necessary for us to cancel scheduled events. In the event The Survival University & Colorado Mountain Man Survival, LLC cancels a scheduled event, regardless of time prior to the event, all students will be offered a full refund or credit towards a future event (choice of the students to be used within 3 years).

These policies may be changed or updated at any time by The Survival University or Colorado Mountain Man Survival LLC, without notice.

ORDERING POLICY, SHIPPING POLICY

ORDER PROCESSING:

Normal order processing can take between 1-3 business days (Monday – Friday) but could take up to 7-10 business days if we are out with a class. We focus on training and classes and not selling gear. We do not keep any items in stock and many times we are in the field with a class when orders come in. Please allow at least 2-3 weeks for your items to be shipped.

Refunds or exchanges will not be given for gear or supplies once they have been processed or shipped unless items are damaged or defective from the manufacturer. An item is considered processed once Colorado Mountain Man Survival LLC have placed our order with our distributor. Gear that is faulty from the manufacturer will be replaced if possible or a refund will be given. For refunds on faulty gear, we may request that items be shipped back to us for inspection. Contact us first before shipping any item back. Items sent back without contacting us for further instructions will not be accepted and you will be responsible for shipping.

SHIPPING POLICY:

All gear will be shipped at the cheapest method available unless specified and paid for by you upon purchase. Please allow at least 2-3 weeks for your items to be shipped.

If your item arrives damaged or is not working, take a clear picture of the damaged or defective item and the packaging that it came in and contact us for further details within 4 days of the order being received.

If the shipping box is damaged, take a picture of it before opening the package or do not accept it from the shipping company. File a claim with the shipping company before contacting us and do not send back the item before contacting us. Items sent back without contacting us for further instructions will not be accepted. Gear that is damaged during shipping may be replaced after a claim is filed and processed with the shipping company.

At The Survival University, we try to help adventurers make better decisions with gear purchases instead of just spinning their wheels when they are trying to decide the best gear to buy.

AFFILIATE LINKS

Sometimes when we recommend a product, we’ll link to the company’s website using what’s known as an affiliate or referral link. Basically, if you end up buying a product that you found via our link, we get a commission from the vendor as a small “thank you.”

Sometimes that commission is just a few dollars; sometimes it’s a little more. Sometimes it’s a one-time commission; sometimes it’s a rolling commission.

That referral doesn’t cost you a penny. The entire commission comes out of the vendor’s pocket not yours.

We’ll never recommend a product simply because it pays us a commission because that is not how we do things here. 

We’ll only recommend products that we’ve personally used or that come highly recommended by trusted peers. (After all, if we only recommended products we’re using ourselves right now, we’d be doing you a disservice, because there are tools that are a great fit when you’re starting out, but not when you have reached our instructors level of training and knowledge.)

Its safe to assume that if we link to a third-party product page, that we will get a small commission.

The Survival University (TSU) does not fall under ADA Compliance requirements.

However, TSU is currently in the process of making the website compliant with ADA requirements with available resources.

GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT

The Survival University (TSU) grievance procedure under the Americans with Disabilities Act (ADA)

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”).  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by TSU.  

The complaint should be submitted via electronic form below and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Individuals may also call or email a complaint.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation.

Within 30 calendar days after receipt of the complaint, TSU or their designee, will contact the complainant to discuss the complaint and the possible resolutions. Within 60 business days of the meeting, TSU or their designee, will respond in writing.  The response will explain the position of TSU and offer options for substantive resolution of the complaint.

If the response by TSU does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Chief Executive Officer of TSU or their designee.

Within 15 calendar days after receipt of the appeal, TSU or their designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, TSU or their designee will respond in writing.

All written complaints received by TSU or their designee, and responses from may be retained by TSU for at least three years.